Customer Service Certificate Level 2

£40.00

This innovative, multi-device e-learning course provides learners with the knowledge they need to go on to achieve a level 2 customer service qualification in a fun and interactive way.

Description

This innovative, multi-device Highfield Qualifications course provides learners with the knowledge they need to go on to achieve a level 2 customer service qualification in a fun and interactive way.

Why choose The Square Metre e-learning course?

The Square Metre e-learning makes complex subject easier to digest through media and content-rich exercises that motivate and engage. What makes us different is that our e-learning uses:

  • Interactive exercises/gaming
  • Media-rich content
  • Interactive 3D scenarios
  • Content provided by market leading experts
  • Relevant photography and illustrations
  • Multi-generational content and style
  • And much more.

What does the level 2 in customer service cover?

The course content has been written by leading experts in the field of customer service and learners will cover the following topics:

  • Customer service principles
  • Customers’ needs and expectations
  • Behaviour and interpersonal skills
  • Responding to problems or complaints.

Looking for bespoke training?

If you are looking to train your workforce, and have a large team to train, get in touch with us to discuss your requirements. Our friendly and approachable team would love to talk to you.

Highfields Qualifications Approved Centre