This innovative, multi-device Highfield Qualifications course provides learners with the knowledge they need to go on to achieve a level 2 customer service qualification in a fun and interactive way.
Why choose The Square Metre e-learning course?
The Square Metre e-learning makes complex subject easier to digest through media and content-rich exercises that motivate and engage. What makes us different is that our e-learning uses:
- Interactive exercises/gaming
- Media-rich content
- Interactive 3D scenarios
- Content provided by market leading experts
- Relevant photography and illustrations
- Multi-generational content and style
- And much more.
What does the level 2 in customer service cover?
The course content has been written by leading experts in the field of customer service and learners will cover the following topics:
- Customer service principles
- Customers’ needs and expectations
- Behaviour and interpersonal skills
- Responding to problems or complaints.
Looking for bespoke training?
If you are looking to train your workforce, and have a large team to train, get in touch with us to discuss your requirements. Our friendly and approachable team would love to talk to you.